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1st July 2026

JR Central Hotels Co., Ltd.

JR Central Hotels Co., Ltd. (hereinafter referred to as "our chain") recognizes the importance of personal information and is implementing the following initiatives.

  1. We are committed to protecting the privacy of our guests through initiatives to systematically train personnel handling personal information.
  2. When obtaining personal information from customers, we will only obtain the necessary information after clearly stating the purpose of the collection and the Chain's contact point for customers.
  3. Acquired personal information from customers will be utilized within the scope of the purpose of use, and managed appropriately. We do not offer or disclose information without the customer's consent, unless the following special circumstances occur:
    (1) when required by law or regulations, (2) when it is necessary to protect the customer's life, health, and property (3) in cases where it is difficult to obtain the consent of the person himself / herself, especially when it is necessary to improve public safety or hygiene (4) a national institution or a local public entity or entrusted it. (We exclude cases where it is necessary for a person to cooperate in carrying out the affairs prescribed in laws and regulations and there is a risk of interfering with the performance of the affairs by obtaining the consent of the customer.)
  4. When outsourcing the handling of personal information to carry out our business, we are obligated by contract to implement appropriate management to prevent the leakage or re-provision of customer personal information.
  5. Personal information acquired from customers is kept accurate and up to date, and measures are taken to prevent unauthorized access, loss, destruction, alteration, leakage, etc. of personal information.
  6. If you wish to confirm, correct, or delete your personal information, please contact our inquiry desk and we will respond as promptly as possible.
  7. Our chain will comply with applicable laws, regulations, guidelines, and standards regarding personal information, and will review the above items in light of the business environment from time to time and make continuous improvements.

Handling of personal information in our chain

In order to ensure the smooth running of our business, we collect and use personal information from customers who stay at our hotels.
Personal information used by our chain will be handled as follows:

  1. Purpose of use

    The purposes for which personal information held by our chain will be used are as follows:

    1. Provision of services, operation and management, and necessary procedures for Towers Fitness Club operated by our chain
    2. Provision of services, operation and management, and necessary procedures for the Associa Resort Club operated by our chain
    3. Provision of services, operation and management, and necessary procedures for the JR Central Hotels Torche Club operated by our chain
    4. Services including accommodation, weddings / banquets, restaurant, souvenirs, goods, sales, fitness, spa, etc.
    5. To confirm reservations including accommodation, wedding/party, restaurant, and spa
    6. Analysis of customer trends
    7. Surveys and analysis of customer satisfaction
    8. Answer to customer inquiries and opinions
    9. Send information on new products, plans, and various special offers, etc.
    10. Contact in case of emergency
    11. Delivery of ordered items
    12. Present lottery and delivery
    13. Request and payment of price, certificate of price receipt, proof of delivery etc.
    14. For employment management
    15. For recruitment

  2. Provision of personal information to third parties as stipulated in Article 27 of the Personal Information Protection Act

    Except as required by law, we will not provide or disclose personal information about customers to third parties without the prior consent of the individual.

  3. Regarding the personal data held by our chain

    1. Name of company that manages personal data: JR Central Hotels Co., Ltd.
      Address: 1-1-4 Meieki, Nakamura-ku, Nagoya, Aichi Prefecture, 450-6002
      Representative: President and CEO Akihiko Ito
    2. Purpose of holding personal data

      The purposes for which the "personal data held by our chain" will be used are as follows:

      1. Provision of services, operation and management, and necessary procedures for Towers Fitness Club operated by our chain
      2. Provision of services, operation and management, and necessary procedures for the Associa Resort Club operated by our chain
      3. Provision of services, operation and management, and necessary procedures for the JR Central Hotels Torche Club operated by our chain
      4. Services including accommodation, weddings / banquets, restaurant, souvenirs, goods, sales, fitness, spa, etc.
      5. To confirm reservations including accommodation, wedding/party, restaurant, and spa
      6. Analysis of customer trends
      7. Surveys and analysis of customer satisfaction
      8. Answer to customer inquiries and opinions
      9. Send information on new products, plans, and various special offers, etc.
      10. Contact in case of emergency
      11. Delivery of ordered items
      12. Present lottery and delivery
      13. Request and payment of price, certificate of price receipt, proof of delivery etc.
      14. For employment management
      15. For recruitment
    3. Notification of purpose of use and requests for disclosure
      1. If you wish to be notified of the purpose of use of your personal data held by our chain or to request disclosure, please do so as follows:
        1. About reception method

          We accept mail at the address below.

          The information desk JR Central Hotels Co., Ltd.
          Personal information protection manager
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL: 052-584-1215
          FAX: 052-584-1219
        2. About the request method
          1. Please fill out the necessary information in the application form below and submit it.
            Application Please download the form below, and complete according to your request.
            "Application for Notification and Disclosure of Purpose of Use" (PDF/176KB)
            If you do not have Adobe Reader,​ ​From Adobe's site​ ​Please download and use it.
          2. In order to confirm that you are the principal in the application form (in the case of proposal from the agent, we will also verify the proxy) The following documents are enclosed.
            Please note that the enclosed documents will be stored for a certain period of time, but will be promptly destroyed after the storage period has ended.
            Documents to be enclosed In case of offer by the person himself / herself
            Confirm your identity by A or B
            A: A copy of one of the following documents (within the validity period)
            1. Driver's license
            2. Certificate of driving history
            3. Passport​ ​
            4. Residence card
            5. Special permanent resident certificate
            6. Physically handicapped
            B: Two of the following documents
            1. Copy of health insurance card insurance card
            2. Copy of pension notebook
            3. Original copy of family register or extract (within 3 months from date of creation)
            4. The seal stamped on the margin of the original of the seal registration certificate (within 3 months from the date of creation)
            In case of request by proxy
            C: In addition to the identity confirmation documents by A or B above, the following documents
            1. A copy of the residence card, a letter of attorney or other documents certifying the proxy of the offer
          3. If you wish to be notified of the purpose of use or request disclosure, a handling fee of 500 yen (including consumption tax) will be charged for each request if made in writing, and 600 yen (including consumption tax) for a compact disc. Please enclose postage for the above amount with your request. A receipt will be sent along with the response.
          4. In order for us to send you a reply, please enclose a reply envelope with a standard postage stamp of 25g or less if you would like a written reply, or a non-standard (within-standard) postage stamp of 100g or less if you would like a reply on compact disc.
        3. Replies

          Regarding replies, it will be sent to the address of the person himself / herself posted on the application form within a reasonable time period (in the case of an offer from the agent, the contact address of the agent).
          In addition, if we cannot accommodate part or all of the request, we will respond with an explanation.

      2. If you wish to correct, add, or delete your own personal data, or to suspend or erase it, or to stop providing it to a third party, please submit your request as follows:
        1. About reception method

          We accept requests by phone or mail at the following address

          TOWERS FITNESS CLUB JR Central Hotels Towers Fitness Club, Ltd.
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL: 052-584-1134
          FAX: 052-584-1135
          Contact point for Associa Resort Club JR Central HotelsAssocia Resort Club Co., Ltd.
          1134 Echigo-machi Takayama-city, Gifu prefecture 506-0033
          TEL: 0577-36-0001
          FAX: 0577-36-0188
          JR Central Hotels Torche Club Information Desk Torche Club Office, Sales Planning Department,JR Central Hotels Co., Ltd.
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL : 052-584-1222
          FAX : 052-584-1213
          Contact point concerning other than above JR JR Central Hotels Co., Ltd. Personal Information Protection Manager
          1-1-4 Meieki Nakamura-ku Nagoya-city 450-6002
          TEL: 052-584-1215
          FAX: 052-584-1219
        2. About the request method

          In case of telephone offer

          1. Please contact us directly by phone at the number above.
            In addition, we will restrict your offer by telephone only.
            In the case of an offer from an agent, please request by mail.
          2. In order to confirm that you are the principal, the following must be confirmed.
            Checklist

            In addition to your name, the following information is required.

            1. Address
            2. Phone Number
            3. Birthday
            4. E-mail address
            5. Company name
            6. Membership number

          In case of request by post

          1. Please fill out the necessary information in the application form below and submit it.
            Application Please download the form below, and complete according to your request.
            "Application for correction, addition, deletion of contents" (PDF / 72KB)
            "Application for suspension / elimination / suspension for provision by a third party" (PDF / 77 KB)
            If you do not have Adobe Reader,​ ​From Adobe's site​ ​Please download and use it.
          2. In order to confirm that you are the principal in the application form (in the case of proposal from the agent, we will also verify the proxy) The following documents are enclosed.
            Please note that the enclosed documents will be stored for a certain period of time, but will be promptly destroyed after the storage period has ended.
            Documents to be enclosed In case of offer by the person himself / herself
            Confirm your identity by A, B or C
            A: A copy of the membership card of the member organization operated by the Company
            B: A copy of one of the following documents (within the validity period)
            1. Driver's license
            2. Certificate of driving history
            3. Passport​ ​
            4. Residence card
            5. Special permanent resident certificate
            6. Physically handicapped
            C: Two of the following documents
            1. Copy of health insurance card insurance card
            2. Copy of pension notebook
            3. Original copy of family register or extract (within 3 months from date of creation)
            4. The seal stamped on the margin of the original of the seal registration certificate (within 3 months from the date of creation)
            In case of request by proxy
            D: In addition to the identity confirmation documents by A, B or C above, the following documents
            1. A copy of the residence card, a letter of attorney or other documents certifying the proxy of the offer
          3. In order to send a response letter, enclose a return envelope with a fixed form postage stamp up to 25 g.
            For your reply, it will be sent to the address of the principal who was posted on the application form within a reasonable time period (in the case of proposal from the agent, the address of the agent's contact address) by delivery record mail.
            In addition, if we cannot accommodate part or all of the request, we will respond with an explanation.
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